One of our aims in Daily.co.uk Support is to make sure we resolve your issues fully and as promptly as possible. However, getting your issue resolved in the most efficient manner is very much a two way process, as obviously we are very dependent on the information you supply. Here are a few tips for information you can provide that will help us get to the bottom of your query for you as quickly as possible:

1) Tell us the domain name
It’s very important to know exactly what service you are experiencing a problem with, especially if you have multiple services in your MyDaily Control Panel. The domain name is often the best identifier so we know exactly what to look at first.

2) Be specific about the issue
If you’re not sure what the problem is, the easiest thing to do is just tell us exactly what you were trying to do and what did or did not happen when you encountered the issue. This is very important as while we do try there are always occasions when we cannot replicate a fault, so it’s really useful to have something specific on which to focus our energies.

3) Let us know whether you’ve done this before
This is one that is often overlooked, however it can be a real help to know if you have successfully done something previously but were suddenly unable to do so this time around, or if you encountered the problem the first time you tried something. It’s also useful to know if the problem is intermittent. All this can really help us narrow down the potential issues.

4) Tell us about any error messages
To most Support teams these are one of the most valuable aids in resolving your issue. Even if the error message is fairly complex or sounds very ambigious, please let us know as it can really help us pinpoint the issue.

If we’re armed with all of this information from the start, it really does make it much faster to diagnose and resolve your issue.

And one final point worth mentioning as well - although we aim to be extremely fast in our turnaround time, we can only type so fast! Please be assured that we address all emails as quickly and efficient as possible and keeping you updated is definitely a priority, so you shouldn’t need to chase up your support request. We’ll get back to you with as full a response as we can or any further questions we have that will help us resolve your question as soon as we possibly can.

Further information:

Ways to contact Daily.co.uk Technical Support

The Daily.co.uk Knowledgebase has lots of useful advice and help to tackle common questions and problems, so it’s worth taking a look. And if there’s a guide you’d like to see on here, just drop the Support helpdesk a line and we’ll see what we can do.