It’s surprising just how many high profile companies still expect their customers to pay a fortune for technical support. As the BBC reports, 32 out of 45 big name internet companies make their customers pay dearly for support – and that’s just the ISPs.

Well, frankly, we can’t be doing with that! I think I can safely say that all of us here at Daily Internet have had enough frustrating support experiences which seem to have involved spending several pounds in order to raise our blood pressure by several points before reaching a resolution (that said, I’ve been known to insist on a credit to my account for the time spent on a premium-rate line sorting out an issue that was their fault but not reported on the status line…) to make us feel that the last thing we want to do is to inflict the same thing on our customers. Whether the problem is at our end or at yours, we don’t think you should have to start forking out money hand over fist in order for us to solve it.

So, while we can’t yet offer a freephone number you’ll see that our phone number, 0845 466 2100, is a lo-call rate number that shouldn’t cost you more than a standard local rate phonecall from most UK-based landlines. We’re not precious about it, though, and we know that some mobile plans don’t make that the cheapest option either – so, if you’d still prefer to use a geographical number we’ll happily reveal our Nottingham roots and tell you ours. It’s 0115 973 7260, for the record.

Whichever number you dial, you’ll get through to the same people (and if we’re in the office it will be people that answer, not a sanity-destroying multi-layered voice menu), and that’s the team that’s best placed to answer your technical support queries. They’ll do their best to solve your problem while you’re on the phone, but if they do need to refer something to our coders they’ll make sure they act as your intermediary and keep you updated. You can read a bit more about them, and the rest of us, here if you’re interested (although since the time of writing I’ve stolen Lori away from Support to concentrate on web design, which just goes to show how talented the team really is!).

If you’d prefer not to call at all, you can email helpdesk@daily.co.uk or submit a ticket from your Daily control panel – our turnaround time is pretty darn quick if we say so ourselves. If you make sure you include as much information as possible, we can be all the more efficient.

And if you’re still having trouble with premium rate numbers with other companies? Well, you could always see if you can find an alternative on saynoto0780.com…