We like to think that our customer support is some of the best in the business – take a look at the blog articles Ray, our Support Manager, has written to see what I mean. Good support doesn’t just mean having knowledgeable people on the other end of the phone, though – it’s about anticipating questions and providing access to quality hints and tips that customers can access whenever they need to.

So, if you take a look at the Daily.co.uk website you’ll spy a shiny new help button at the top. This’ll take you straight to our knowledge base, which has been around for quite a while, although we’d be the first to admit that we’ve not shouted about it as much as it deserves.

It’s a great first port of call if you have a question about one of our products or services. You’ll find helpful ‘Getting Started’ guides on subjects including getting listed on search engines, which web hosting package you need, and transferring an existing site to Daily. There are sections for each of our product types, a troubleshooting section to deal with some of the more common issues, and general information about things like payments and backup services.

For example, if you want to make sure you can pick up your emails on the go there’s a handy walkthrough to help you configure your email to work with an iPhone. If you’re keen to grab a slice of the online shopping market, maybe our guide to choosing and changing an eShop template will be of interest?

We’ve also produced a series of video tutorials – head to the eShop and Email sections to take a look at videos for everything from importing/exporting eShop data to setting up Outlook.

You’ll see that you can rate each article for helpfulness, so do let us know what you think. Ultimately, though, the knowledgebase is there for you, so if there’s something for which you’d like to see a tutorial, drop me a line and I’ll pass the feedback straight to Ray!