If you have a problem with your car and take it to a garage, you’d probably say to the mechanic something along the lines of: “Hello Mr. Mechanic! That car over there is mine. It started making a knocking noise a couple of days ago, usually happens when I brake. Can I book it in? [...]
Author Archives: Ray
2011
Jul
28
Customers have asked about our maintenance schedules before, so I’ve put together this post to give you all an understanding of how we work and why and also answer some of the most common questions. When do you perform your maintenance? We perform this overnight on the last Wednesday of each month. We have a [...]
2011
May
31
There are a few grey areas when people hear about security vulnerabilities on websites. So, to help explain, here’s an example scenario: Picture a row of houses on a street (perhaps a cul-de-sac). All the houses were built by the same builders and have the same security features, like good locks and alarms. Occasionally an opportunistic burglar may [...]
2011
Apr
11
One thing that really makes us cringe is when we see a weak password on a customer’s website or email. To ensure security for your website and your emails, we strongly encourage all our customers to use strong passwords at all times. A strong password should ideally be: 1) At least 8 characters long 2) [...]
2011
Mar
8
Another year and another mail client! Windows Live mail is a free mail client that is often downloaded at the same time as Windows Live Messenger and other Microsoft services. We find that many users prefer using this free client to something like Outlook Express, so we’ve put together a tutorial to walk you through [...]
2011
Feb
21
We occasionally get called or emailed by customers reporting a fault with our servers. This tends to make our Support guys splutter their tea and and our system administrators look like they’ve been electrocuted, as something very, very major (in fact, several things) would have to have happened if a customer was having to alert us to a [...]
2011
Feb
1
We had feedback recently from someone who was unhappy about the way their Support query was handled. This is a rare occurrence as we put a lot of work into making sure our service is always top notch, but I like to be very transparent when we do have a complaint as after all there must [...]
2011
Jan
12
It may be that I’ve seen too many disaster films in my time, but I always have the worry when going abroad that something will happen and I’ll lose all my personal documents. This could be anything – a seagull swooping down and flying off with my wallet when I’m lying on the beach with a Cuba Libre, [...]
2010
Dec
21
Most people who know me will know I am notorious for misplacing documents at home. An investment in a filing cabinet worked wonders briefly, until of course I needed to take a file out to check the documents. I’m not all that good at returning things from where I got them from. This usually means that several [...]
2010
Nov
30
As many customers will know, we have a limit on the maximum size of email attachments to 10MB per email – realistically you are probably looking at maximum file size of around 8MB before any encoding and the like. We have this limit in place because we need to make sure for the sake of [...]
