Over the next few days we will be upgrading our Instant Website packages to include lots of new features.
Don’t worry – if you already have an Instant Website you won’t be losing any existing features and there won’t be any downtime when we roll out the upgrades either.
In brief, the upgrades will add the following [...]
Author Archives: Ray
2010
Feb
10
Instant Website Upgrades
2010
Feb
3
Knowledge Base vs Photographic Memory
One of our Support guys had some praise from a customer today, who said that it’s refreshing to speak to a company who is not trying to get them off the ‘phone as quickly as possible.
This is something we do strive towards and I’ll never have any targets for the Support team to have maximum [...]
I love the humble, often neglected email.
When I need to contact a company then I’m much happier being able to list all my points and information in an email to them. It means that I have a copy of what I asked in my “Sent Items” and gives the company the opportunity to go through [...]
2009
Jul
7
Web hosting security
Imagine for a moment that you’ve hired a plumber to install a new bath for you. When it came to paying them, you would probably write them a cheque or pay in cash. What you certainly wouldn’t do is give them your debit card and PIN and tell them to help themselves at a cashpoint.
Yet [...]
2009
Apr
2
You’ll never leave!
I recently decided to upgrade my mobile phone and get an iPhone. This involved me having to cancel my phone with my current provider, simply because they did not offer the handset I wanted.
I remember when I initially signed up for my ‘phone then it probably took no more than five minutes to complete, but trying [...]
2009
Mar
26
“Works for me!”
One of my aims with the service we offer here at Daily is to break free from the more “traditional” approach that so many other companies used to (and still do) offer.
I’ve said in a previous blog article about Customer Service – the Daily.co.uk Way that the last thing I expect our customers to experience [...]
2009
Feb
5
Let it snow, let it snow, let it snow
I had to telephone another company yesterday to sort out an issue. I had to chuckle to myself as after I had navigated through their multitude of annoying telephone menus and finally got the sound of ringing, I was presented with an automated recording of a rather confused sounding lady saying something along the lines [...]
Here in Support we often speak with Online Shop customers about the design and layout of their websites and how to change the look and feel.
Several times in conversation, we have heard of our eShop customers involving a web design company to get their shop off the ground by uploading their images and products and [...]
One of our aims in Daily.co.uk Support is to make sure we resolve your issues fully and as promptly as possible. However, getting your issue resolved in the most efficient manner is very much a two way process, as obviously we are very dependent on the information you supply. Here are a few tips for [...]
One of the most common questions we’re asked is how people can get their sites listed on the first page of Google. We explain different hints and tips to increase the chances of getting a higher ranking and often suggest our Search Engine Optimisation package, but to be on the first page is really down [...]
