If someone is buying a car, one of the first things they do after money has changed hands is to update the V5 document with the DVLA to make the change of ownership official. This is pretty common sense really – the seller does not want to find themselves being contacted about a car they no [...]
Author Archives: Ray
Our Virtual Private Server (VPS) offerings are very powerful solutions. Customers have full root/administrator access and so the sky is the limit when it comes to customising the machine. Something we often need to stress, though, is that a full root access machine can serve one of many different functions depending on what the administrator [...]
2010
Oct
20
At Daily we place a very high importance on the Support tickets we receive. We are of course contactable on the telephones, but we ensure that tickets will never be playing second fiddle”to the tickets, unlike in some companies I have experienced, where tickets are just left to build up until there is a “quiet [...]
2010
Aug
31
We had our first query regarding configuring Microsoft’s Outlook 2010 to send and receive email this morning. We like to be on the ball here in Support, so here’s a new article on our Knowledge Base, featuring step-by-step instructions and screenshots: Configuring Outlook 2010 Please remember to always check our Knowledge Base. We have a [...]
2010
Feb
10
Over the next few days we will be upgrading our Instant Website packages to include lots of new features. Don’t worry – if you already have an Instant Website you won’t be losing any existing features and there won’t be any downtime when we roll out the upgrades either. In brief, the upgrades will add [...]
2010
Feb
3
One of our Support guys had some praise from a customer today, who said that it’s refreshing to speak to a company who is not trying to get them off the ‘phone as quickly as possible. This is something we do strive towards and I’ll never have any targets for the Support team to have [...]
I love the humble, often neglected email. When I need to contact a company then I’m much happier being able to list all my points and information in an email to them. It means that I have a copy of what I asked in my “Sent Items” and gives the company the opportunity to go [...]
2009
Jul
7
Imagine for a moment that you’ve hired a plumber to install a new bath for you. When it came to paying them, you would probably write them a cheque or pay in cash. What you certainly wouldn’t do is give them your debit card and PIN and tell them to help themselves at a cashpoint. [...]
2009
Apr
2
I recently decided to upgrade my mobile phone and get an iPhone. This involved me having to cancel my phone with my current provider, simply because they did not offer the handset I wanted. I remember when I initially signed up for my ‘phone then it probably took no more than five minutes to complete, but [...]
2009
Mar
26
One of my aims with the service we offer here at Daily is to break free from the more “traditional” approach that so many other companies used to (and still do) offer. I’ve said in a previous blog article about Customer Service – the Daily.co.uk Way that the last thing I expect our customers to [...]
