I love the humble, often neglected email.
When I need to contact a company then I’m much happier being able to list all my points and information in an email to them. It means that I have a copy of what I asked in my “Sent Items” and gives the company the opportunity to go through [...]
Category Archives: Customers
2009
Mar
26
“Works for me!”
One of my aims with the service we offer here at Daily is to break free from the more “traditional” approach that so many other companies used to (and still do) offer.
I’ve said in a previous blog article about Customer Service – the Daily.co.uk Way that the last thing I expect our customers to experience [...]
2009
Feb
5
Let it snow, let it snow, let it snow
I had to telephone another company yesterday to sort out an issue. I had to chuckle to myself as after I had navigated through their multitude of annoying telephone menus and finally got the sound of ringing, I was presented with an automated recording of a rather confused sounding lady saying something along the lines [...]
One of our aims in Daily.co.uk Support is to make sure we resolve your issues fully and as promptly as possible. However, getting your issue resolved in the most efficient manner is very much a two way process, as obviously we are very dependent on the information you supply. Here are a few tips for [...]
We talked to Web Hosting customer Matt, a farming advice consultant from www.grassrootsfarming.co.uk about his experiences of building a website – and a business – with the help of Daily Internet.
Firstly, what made you start the business?
My background is in practical farm management. After eight years as a Farm Manager with Co-op Farms, helping to [...]
2008
Aug
21
Business Website Profile: Sussex Travel Clinic
We spoke to Daily.co.uk web hosting customer Jane Bell of Sussex Travel Clinic, an independent clinic that specialises in providing health advice and vaccinations for UK travellers venturing abroad. Established in 2007 by Jane and fellow travel health advisor Helen Thorpe, Sussex Travel Clinic is a great example of trained professionals taking their extensive experience [...]
2008
Aug
13
Email spam – one coping strategy
We don’t tend to be too badly afflicted with email spam here at Daily.co.uk, but let’s face it, we’ve all had emails from those charming chaps who’d just like to borrow your bank account for a transaction or cause appendages you may or may not possess to reach improbable proportions.
So, here’s a tip that we [...]
2008
Aug
7
New Feature: Account Overview
If you’re a Daily Internet customer you may have noticed a new control panel feature that should make keeping track of your account activity much easier. If you log into your My Daily control panel and choose ‘My Account’ you’ll see there’s now an account overview option, which acts as a quick reference for your [...]
2008
Aug
4
Instant Website Profile: Red Cloud MC
We talked to Mark, of Bedfordshire marketing communications company Red Cloud MC, about his experiences of setting up his website with Daily.co.uk. Mark currently has Instant Website and an email account but has big plans to expand into online trading.
Firstly, what made you start the business?
I had been thinking of going self employed for [...]
2008
Jul
24
Online Shop Profile: Be Charmed Jewellery
We talked to Jane, of Kent-based family business Be Charmed Jewellery, about her experiences of building an online business with Daily.co.uk. Be Charmed sells over 700 products with an eShop Business package using Google Checkout and PayPal Express.
What made you start the business?
I am a web designer and my mother is a retailer and between [...]
