As you’ll know if you’re a regular reader, we recently recruited for a new junior web designer to give ourselves more design resource. Well, he’s been with us a month now (he’s called Shaun, he’s in a band, he was born the year your resident Marketing Manager/blogger started secondary school – ouch – and he [...]
Category Archives: Customers
2011
Sep
9
If you have a problem with your car and take it to a garage, you’d probably say to the mechanic something along the lines of: “Hello Mr. Mechanic! That car over there is mine. It started making a knocking noise a couple of days ago, usually happens when I brake. Can I book it in? [...]
2011
Jul
28
Customers have asked about our maintenance schedules before, so I’ve put together this post to give you all an understanding of how we work and why and also answer some of the most common questions. When do you perform your maintenance? We perform this overnight on the last Wednesday of each month. We have a [...]
2011
May
31
There are a few grey areas when people hear about security vulnerabilities on websites. So, to help explain, here’s an example scenario: Picture a row of houses on a street (perhaps a cul-de-sac). All the houses were built by the same builders and have the same security features, like good locks and alarms. Occasionally an opportunistic burglar may [...]
2011
Feb
1
We had feedback recently from someone who was unhappy about the way their Support query was handled. This is a rare occurrence as we put a lot of work into making sure our service is always top notch, but I like to be very transparent when we do have a complaint as after all there must [...]
Our Virtual Private Server (VPS) offerings are very powerful solutions. Customers have full root/administrator access and so the sky is the limit when it comes to customising the machine. Something we often need to stress, though, is that a full root access machine can serve one of many different functions depending on what the administrator [...]
2010
Oct
20
At Daily we place a very high importance on the Support tickets we receive. We are of course contactable on the telephones, but we ensure that tickets will never be playing second fiddle”to the tickets, unlike in some companies I have experienced, where tickets are just left to build up until there is a “quiet [...]
I love the humble, often neglected email. When I need to contact a company then I’m much happier being able to list all my points and information in an email to them. It means that I have a copy of what I asked in my “Sent Items” and gives the company the opportunity to go [...]
2009
Apr
2
I recently decided to upgrade my mobile phone and get an iPhone. This involved me having to cancel my phone with my current provider, simply because they did not offer the handset I wanted. I remember when I initially signed up for my ‘phone then it probably took no more than five minutes to complete, but [...]
2009
Mar
26
One of my aims with the service we offer here at Daily is to break free from the more “traditional” approach that so many other companies used to (and still do) offer. I’ve said in a previous blog article about Customer Service – the Daily.co.uk Way that the last thing I expect our customers to [...]
