The Daily Blog
2009
Dec
1

Pay-per-click advertising. Part Three: writing your ads

If you’ve been following our series on pay-per-click advertising, you’ll already have generated and organised your keyword list and thought a bit about keyword match types. So, now it’s time to settle down and write your first collection of adverts. I’d start with making sure you’ve got a strong cup of tea, something decent on the iPod, and your keyword spreadsheet to hand… Once you’ve got that sorted, here are the rules of engagement.

Differentiate yourself

There’s a lot of competition out there, so have a think about what makes your particular products and services unique – are you the cheapest in the market? Do you have the widest range of widgets? Do you have an amazing price promise? Try to get these features into your ads to help you stand out from the crowd.

Keep it brief.

You’re limited to 25 characters for your headline, 70 for the main body of your ad, which will be split across two lines when it appears in Google, and 35 characters for a display URL (this doesn’t have to be the full destination URL if that’s too long, but it should be on the same domain and look relevant). You’re looking for snappy, concentrated little sales pitches. If you can’t say everything you want to say about a particular product in one ad…

…Create variations.

Since each ad has such limited space, you can’t expect one ad to appeal to all people or promote all aspects of your product or service. Three variations of each is a good start. This is the place to experiment with different approaches to promoting the same thing – you’ll be able to view the sales stats later on and see which is the most successful.

Keep your headlines relevant.

You’ve already identified your keyword search terms, so make sure you match your headline to the search terms within each ad group.

Include a price in the headline

People are always enticed by a strong pricepoint, so if yours looks competitive there’s a good chance you’ll get the clicks. But there is a bit more to it than that – if someone clicks on an ad with a price in it, it’s likely they’re happy to pay that price – which means you won’t be paying for clicks from people who’d rather pay less. Plus, everyone loves a discount so if you’ve got a special offer running then phrases like ’save now’ and ‘X% off’ are a great idea.

Don’t forget your call to action!

Your ads will work better if you tell people what you want them to do, so include active phrases like ‘reserve’, ‘research, and ‘discover’. A sense of urgency helps, too, so try phrases like ‘Book now’, ‘Buy now’ and ‘Sign up today’. As Google points out, ‘find’ might be relevant but it doesn’t actively encourage a sale!

Target your links.

You’re much more likely to get conversions from your ads if they send customers directly to the most relevant page than if you send them to your homepage and expect them to rummage for the information they were after. Our general web hosting ads, for example, send people directly to the web hosting section of the website rather than pointing them at the www.daily.co.uk homepage.

Here’s a bit more from Google on creating your PPC ads

Next time, we’ll be delving into the money side of things with some thoughts on bid prices and budgeting. As ever, leave a comment or drop us a line if there’s something you’d like us to cover.

2009
Nov
25

New Virtual Private Servers, upgraded eShops, and new website!

It’s been a pretty hectic few months behind the scenes at Daily, but I can now reveal that we’ve been busy redesigning our website, improving our eShop product range, and adding a whole new product set: Virtual Private Servers (VPS)! Now that we’ve caught our breath, here’s a little more about the new additions:

NEW: Virtual Private Servers
We’re really pleased to announce the launch of a shiny new line of Virtual Private Servers (VPS).

A step up from shared web hosting, a VPS gives root access and dedicated server resources at a fraction of the cost of a dedicated server. With VPS you’re free to install the application or software you need and host unlimited numbers of domains, websites and email. Our VPS systems are running on brand new high spec servers with AMD 6 Core Opteron technology. Windows and Linux variants are available, and packages start at a fab £9.99 per month.

Find out more and buy a VPS now.

20% off brand new eShops
We’ve upgraded our online shop building software! The back office and design interface has been improved, and we’ve upgraded the product specs so that now you get more bang for your buck.

There are also two new packages, designed specifically to let you take appointment bookings – so, whether you’re a hairdresser, a B&B owner, or a restaurant you can now take bookings and payments online through our new Web Reserve products. This function’s also been added to our eShop Enterprise product for both new and existing customers.

To celebrate the upgrade, there’s 20% off any brand new yearly or two yearly eShop package. Just use the code LAUNCH20 before 4th January, 2010.

Buy your eShop now.

Brand new Daily.co.uk website
Welcome to the new look Daily.co.uk! For the last few months, we’ve been working on improving the look and feel of our website. There’s more space, less clutter, and plenty of room for future expansion (we’ve a few plans up our sleeves already!). Let us know what you think!

You might see that we’ve not rejigged the control panel yet, but don’t worry, we haven’t forgotten about it. If you’d like to get your suggestions in now, drop us a line.

2009
Oct
22

Does poor old email not get the attention it deserves?

I love the humble, often neglected email.

When I need to contact a company then I’m much happier being able to list all my points and information in an email to them.  It means that I have a copy of what I asked in my “Sent Items” and gives the company the opportunity to go through my points, compose a detailed response and then reply to me – which is great when I am asking questions that will require them to take some time to gather information.

Well, that’s the idea anyway!

The trouble is that the vast majority of companies I deal with just do not take email seriously.  The response times are very poor (often days), and on many occasions I don’t even get a reply! When I have to resort to the telephone to tell them my email hasn’t been responded to, the person I talk to usually doesn’t sound that surprised, like it’s acceptable that some emails may just get ignored or deleted at random. Sorry, but that is appalling.

When I do get the privilege of a reply, then often it’s not of much use anyway. Either some standard response copied/pasted or the responder clearly hasn’t even had the time to even read my email properly.

So why do we have to put up with this attitude towards emails in this day and age? It’s not like emails are some new overnight wonder that only just came in. Why do so many companies just not take emails seriously?

Your guess is as good as mine.

Here’s a few pearls of wisdom for any companies that place their email services pretty low down on the pecking order:

- Email is not a necessary evil. It is a very efficient way of communicating with your customers.
- With over 70% of UK households having Internet access, email is not going to go away. It’s here to stay and is getting more popular. Deal with it.
- You would not randomly hang-on on some of your customers who telephone you, play them a recorded message half way through a conversation or answer a totally different question from the one they asked – so don’t do it on email either.
- When someone sends you an email it does not mean their issue is trivial or “can’t be that important otherwise they would telephone”. It may just be your customer’s preferred method of correspondence.
- Leaving your customers hanging for days for a reply just because their query came in via email is not acceptable.
- If you are not going to take email seriously, save your customers some frustation and don’t offer the service in the first place.

Thankfully we do take your emails seriously at Daily. Checking our Support emails, the last response was within 30 minutes from when the email first arrived. It was from Nick in our Support team and addressed all the points asked as well as providing some additional information that Nick thought would be useful.  Pretty good going if I do say so myself.

Hopefully more and more companies will raise the bar to the same level as Daily when it comes to email, as personally I think some of the more “dinosaur-like” companies out there will only ever be dragged kicking and screaming into the 21st century (or even the 1990s for that matter!) when they realise their competition is leaving them behind and the service they offer is considered unacceptable by their customers. Until that time, many companies will be content to hide within the “norm” of what the majority of other companies out there offer – and the customer will lose out.

2009
Oct
14

Web hosting for less than £1.50 per month?

Sound good?

Then it’s your lucky day! Buy a new Linux Entry yearly or two yearly package before 31st October and you’ll get 25% off, which means you’ll get a year’s hosting for a little over £17 or two year’s hosting for just over £30.

Use the code ‘25OFF’ when you buy your new Linux Entry account to claim your discount. Snap up your bargain Linux Entry account now – there’s just a couple of weeks left!

2009
Oct
7

A new look for your Daily essentials

We’ve been thinking for a while that it’s time for a fresh lick of paint at Daily, so over the past few weeks I’ve been getting my head together with some new ace designer types who are full of new ways of looking at things. Here’s a little sneak preview of one of the new print adverts that will be appearing in magazines like .Net and Web Designer very soon:

Daily Essentials - our new print advertisement

Look at all that lovely white space! We think these ads are much clearer, slicker and more focused – in other words, we think they’re a much better reflection of the no-nonsense bunch of people that we consider ourselves to be. We’ve taken out a fair bit of clutter, so it should be much easier to see what we have to offer, and we’ve drawn a bit more attention to our latest special offer and a reader offer we like to run to make it all the more relevant to the readership.

Drop us a comment to let us know what you think, and stay tuned for further creative tinkering…

2009
Sep
30

SEO Tips Revisited: Google doesn’t do Keyword tags

It’s been suspected to varying degrees in the SEO community for a while now, but we finally have it from the horse’s mouth: Google does not use the keywords tag when ranking search results. It’s not downweighted, it’s not a minor influencing factor that you should consider but not worry about spending weeks on, it’s an irrelevance. Pump your website’s keywords meta tag full of all the carefully selected keywords you like, but according to Google it won’t make the slightest difference to how your website ranks in a standard Google search.

And it’s not like the Description tag, either: while your description doesn’t influence your ranking, Google will quite often display it within the listings, so it’s absolutely worth making sure your descriptions are as honed and inviting as possible because they’re going to play a huge part in influencing potential visitors to click. Keywords? Nope, they’re not even seen.

So, you don’t really need to bother with the keywords tag at all, then, do you?

Well… this is where I don my ‘Google Is Not The Internet’ t-shirt. It’s a phenomenally successful and innovative enterprise, and there’s no denying that it’s the most commonly used search engine out there (let’s face it, when a product name finds itself being used as a verb you know it’s a winner), but it’s not the only one in the world. There’s Ask, Yahoo!, Bing… well, you get the idea.

So, while you shouldn’t expect carefully crafted keyword tags to send floods of eager customers to your website by placing you right at the top of the rankings in Google, the best advice we have at the moment is that it’s still likely to be worth putting in the effort for the benefit of the share of the search market that’s not Google’s.  Which means that the advice we gave in our SEO Tips article on Maximising Meta Tags still applies: keep the contents of your keywords meta tag short, sweet, and relevant.

2009
Sep
23

Pay Per Click Advertising: Part Two

It’s time for the next installment of our series on Pay Per Click advertising. If you followed the steps in part one (Introduction to Pay-Per-Click Advertising), you should now have a spreadsheet full of neatly ordered keywords and keyword phrases that you want to use to advertise your website.

So, what’s next?

Within Google AdWords, there are several different settings for keyword match types – these determine the searches for which your adverts are likely to appear, so it’s important to understand what they all do. They are:

Broad match
This is the default setting for all keywords, and means that your ads may be displayed if the search is made using any of your keywords or phrases, in any order or combination. Your ads may also be displayed for searches whose keywords are similar to those of your keywords on broad match.

Leaving all your keywords set to broad match is certainly quicker, and will cast the net wide. But you should be aware that it’s the least finely targeted setting, and because of that you may burn through your budget more quickly.

Here’s a little more from Google on how broad match works.

Phrase Match
Phrase match narrows the reach a little. Your ads may be displayed any time someone searches for the exact words of your keyword phrase, in the order you have them.

Here’s a little more from Google on Phrase Match.

Exact Match
Exact match basically does what it says on the tin. If you choose this match type, your ads will only apply when your exact keyword phrase is used in the search, without any other words in the search. It does narrow the field considerably, but the real benefit is that the people who are served your ads are the very people most likely to be interested in what you have to offer. Therefore, your money will be spent targeting the people most likely to part with their money in your direction!

Here’s a little more from Google on Exact Match.

Negative Match
It’s also possible to use a negative keywords to prevent your ads being shown for any search which includes certain undesirable terms, say, the word ‘free’ if you never offer your products or services for free and don’t want people just clicking through to you in hopes of a freebie

Here’s a little more from Google on Negative Match.

So which match type to choose?
Good question! You’ll need to play around with your campaign to figure out how to deliver the best results for your money, but a good place to start if you have only a limited advertising budget is to launch all of your keywords on exact match only. If in time you want to increase your traffic and you have the budget to play with, add a few phrase matches in and see how it goes. Similarly, if you find you’re getting loads of traffic but no sales via a few keywords, add them to your negative keywords list.

Hopefully that’s given you a bit of an overview of how some of the nuts and bolts work on AdWords. Next time, we’ll take a look at how to write your ad creative. Also coming up in the series: setting your bid price, your daily budget, tracking, launch and management. If there’s something specific you’d like us to include, drop us a line at blog@daily.co.uk and we’ll see what we can do.

2009
Sep
14

Potential domain name renewal scam warning

Oh dear. Here we go again!

We’ve received reports from some customers that they have been contacted by a company other than Daily regarding their domain renewals. This company claims that it will perform your renewal with us on your behalf – for rather more than our standard renewal prices and if you provide them with your login details!

This sort of thing does seem to come around periodically, unfortunately, so hopefully most people are wise to it, but just in case, we’d like to point out that we are not affiliated with this company (and we’re willing to bet that neither is any other reputable registrar whose customers may also be receiving this email). When your domain is up for renewal we will send reminders directly and in plenty of time, and you can renew your domain yourself at any time through your My Daily control panel.

You should never give out your My Daily control panel login details to anyone else – even we won’t ask you for your password if you contact us! If you do provide your control panel login details to someone else, they will have access to all the domains, services and personal contact information stored within your control panel. It’s a bit like giving them the keys to your house…

If you receive one of these emails and you’re at all unsure about it, please do give us a call on 0845 466 2100 or email helpdesk@daily.co.uk and we’ll look into it.

2009
Sep
8

.info domains now just 95p

We’ve just dropped the price of .info domain names to a positively bargainous 95p!

There are no limits to the number of .info domains you can register with this offer, which is open until 31st December, but  it does only apply to the first year of registration. Subsequent years and your future renewals will be charged at the standard rate in force (currently a maximum of £8.89 per year) at the time.

Register your .info domain names now.

2009
Aug
26

Web hosting for a tenner: last few days!

Our August offer is almost over, so if you’ve not yet grabbed your bargain web hosting account then now’s the time! The offer ends 31st August, so for just a few more days, you can buy a Reseller Starter or Entry web hosting package for only £10 for a whole year.

Use promo code RES0809 for the Reseller Starter yearly (normally £130):

Use ENT0809 if all you need is an Entry hosting account yearly (normally £23 – choose from Windows hosting or Linux hosting):

Offer applies to yearly accounts only, and they’ll renew at the standard rate applicable at time of renewal.

All prices exclude 15.0% VAT unless otherwise stated. All registered trademarks acknowledged.